Ya Kun Family Cafe at Jurong Point

Very crowded on weekends. Q for about 20mins just to order food and beverages. Staff in kitchen is helpful and friendly.

First visit this outlet today at 2pm—what a delight! I politely asked where to pick up my food. The coffee maker aunty immediately passed me on, the next staff member said nothing. Clearly, asking a simple question is now an Olympic-level challenge. Did I do anything wrong? I politely asked where to collect my meal—how shocking! I’m done with this outlet—unless I’m craving top-tier corporate-level apathy. Bravo, folks!” 😂

Had waited for twenty minutes for my queue number before I headed to the counter to ask if it was going to be ready soon. Only then was I told by the staff that another customer had wrongly taken my order along with her own order. I wondered why my queue number was never called when the food was ready. Anyway I was told to wait for a new set to be prepared, and it tasted underwhelming like it was made in a rush.

I had stomach ache after eating this orange semolina cake. It was cold when I bought and I think they keep in the fridge for a few days and sell it. This is my second time I had stomach ache after eating this cake. I suggest that should not sell when it’s not fresh for customer health. Hope management will take action about it. Thanks!