BreadTalk at Westgate

My first time to buy bread later in evening and there were some bread on discount and cakes too. There was no signage in shop and only one lady staff shouting something like 3 for $5 for a basket of buns and cakes. There was also a discount for their japanese cheese cake which I decided to buy. When I went to the cashier to make payment the staff Alex, a young man looks totally disinterested to serve me even though there was no one ahead or behind me then. As there was a similar basket of steamed buns and cakes at the cashier's I decided to buy three of them and was told cos I chose the strawberry steamed bun it costs $4.90. I assumed it was $4.90 each and ask him what type of buns/cakes qualify for $5 for three. He just pointed to another plain steamed bun which I took. Shouldn't there be a signage to make it clear to customers? After payment Alex, without asking me whether I want the receipt quickly tore away the receipt. Is that the norm? Why print a paper receipt to be torn away? The only thing he mentioned to me was whether I wanted a plastic bag. I was not informed this plastic bag is free or to be paid. Again a sign would suffice eg Four Leaves have this signage that only the first plastic bag is free. And when I asked him for a receipt he told me I needed to wait as he has already thrown away the receipt and is now ringing up the tills for the next customer. I needed to wait for my receipt even though it was already printed. This is a waste of paper and time! What a lousy service at this shop! Bread talk is one of our local companies which is frequented by many, yet their service staff lacks the basic service towards customer. Yes it could have been a v popular joint as it's location is at Westgate next to the JE mrt but I wonder why there is no signage for discounted bread and cakes throughout the shop? Why do the staff assumed that customers do not want a receipt? And why is the cashier Alex totally not interested to serve a customer waiting to make payment? I hv seen good and consistent service at local bakeries like Four Leaves and Swee Heng where there are clear signs if the bread or cakes are on discount after a certain time. Come on Breadtalk please train your service staff better.

The cashier aunty in the morning was very rude. I made my payment using ShopBack, and after she said “thank you,” I assumed the transaction was complete and started to leave. However, she suddenly called out rudely, “Hello, hello, I didn’t see!”—so I had to walk back to show her the transaction screen. On top of that, she made a comment in Chinese to the next customer, saying that I walked away without showing proof of payment. If you wanted to ensure the payment was done you could have said so instead of calling the next customer.