McDonald's Hillion Mall at Hillion Mall

I bought sausage mc muffin too which I ate and found something in it. it was found right after I bite through the left part of the muffin. this is ridiculous, does mcd not care about hygiene anymore?

Horrible service from the Service Leader Kiosk Machine didn’t produce a receipt. So I was informed by the cleaner/dining staff to go counter obtain my receipt. Kiosk does not have a number she keep yelling which is the kiosk I attended to. Service was horrible and when I turned my back to the machine she was speaking remarking PUKITMAT AT MY BACK! Cheers to you! If you are not in the mood to work, please don’t turn up and throw your childish tantrum at your customer face. I take this serious and will bring it to higher level. Watch your mouth and attitude! Haryati Guest Experience Leader You are a shame to the badge.

What is wrong with this McDonald’s? 12th October. Ordered through the system and it was “processing” for the longest time (15-20 mins) thus asked 4 staff to look into it if my ordered went through or should I redo my order. NO ONE got back to me but asked to wait. I asked at the counter and the lady who was at the end of the order line was defensive “we didn’t receive your order” and went on a blaming spree to the rest of the 4 staff but if you’ve been to McDonald’s you know that you can see everything that’s happening. The staff had approached her yet was told “wait lah”. I had to ask for her Manager (Ben, Assistant Manager) and the nonchalant response of “oh we didn’t receive your order” with no apologies after is appalling. Seeing all the bad reviews here, it’s amazing why no one from HQ or Training team have ever came down to check on these issues. We can and should do better. Shame of McDonald’s.

If you’re looking for a review that doesn’t sugarcoat the experience, the McDonald’s at Hillion Mall is a prime example of how "fast food" can sometimes feel like a test of patience. While it’s strategically located, I personally find the service levels here to be among the most frustrating in the area, especially during peak hours.

Didn’t check items well. Ordered crinkle fries but missing. This wasn’t the first time I got missing items from this outlet!! Please CHECK properly before sending out.